Shipping policy

Generally, we will send the items as soon as possible once your payment is completed. Order fulfillment may take 1-5 business days.

We do not guarantee delivery time on all international shipments due to differences in customs clearing times in individual countries, which may affect how quickly your product is inspected.

We ship anywhere in the world so it will depend on your country of residence and not all of our merchandise ships from the
same location such as the United States, Europe, China, Australia etc. It may take anywhere from 7-14 business days on average. This is highly dependent on the customs and import process in your country.

Timing:

• Fulfillment of your order takes 1-5 business days.
• Delivery takes 7-14 business days, depending on your location.

Note: Sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable. Please be patient and you will receive the parcel.

 

Shipping FAQ

Is shipping included in the prices?

Yes, free shipping on all orders.

How do I change my delivery address?

Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service (contact@muglume.com) Immediately!

How do I cancel an order?

Please contact us immediately after placing your order if you need to cancel it.
Once the order has been processed and shipped from our warehouse, we are no longer able to cancel it. Please contact Customer Service as soon as possible.